As an individual or small team leading a community, you can thrive more when supported by a VA.

What You Can Get

    • Enquiry responses

    • Community branding

    • Organic social media calendar

    • Event PR

  • Delegate to someone to communicate with

    • Venue staff

    • Potential members

    • Visitors and VIP guests

    • Attendees with additional needs

    • Media

    • Stakeholder Liaision

    • Research

    • Venue bookings

    • Event PR & Marketing

    • Documentation

A unique understanding of membership groups

When you select VA management with Melanie Suzanne Wilson, you gain an unprecedented perspective on membership groups. Melanie was involved with multiple NFP groups from a young age, mentored by leaders who shared decades of insights.

Melanie has provided marketing and administration support to not-for-profit organisations and membership groups since 2011. MSW has observed how stakeholders prioritise authentic human experiences amid the current technological trends.

A VA service can support your organisation in streamlining processes and creating efficient communication implementation.

A remote administrator can support a membership group or association’s operations.

  1. Managing Membership Applications:

    • Approve or deny requests to join the group based on established criteria or guidelines.

    • Ensure that new members align with the purpose and goals of the group.

  2. Maintaining Group Rules and Guidelines:

    • Document and publish expectations for behaviour within the group.

    • Monitoring compliance with group rules and collaborating with leaders to address violations of expectations.

  3. Engaging with Members:

    • Foster a positive community atmosphere by encouraging participation.

    • Address member concerns, offer support, and provide feedback when needed.

  4. Content Moderation:

    • Review and monitor posts, comments, and other content to ensure that they align with the group's purpose and adhere to rules.

    • Remove inappropriate or harmful content, such as spam, offensive posts, or anything that violates group policies.

  5. Communication and Announcements:

    • Send important announcements, updates, or reminders to the group.

    • Keep members informed about events, changes, or new developments related to the group.

  6. Organizing and Coordinating Events/Meetings:

    • Plan and facilitate online or in-person events (such as webinars, meetups, or discussions).

    • Ensure events align with the group's mission and interests.

  7. Maintaining Records:

    • Keep track of membership statistics (growth, engagement, activity levels).

    • Manage and update member lists and contact information.

  8. Conflict Resolution:

    • Mediate disputes between members, resolving conflicts in a fair and respectful manner.

    • Ensure a safe and respectful environment for everyone.

  9. Providing Support:

    • Offer assistance to members, whether it's with technical issues, navigating group features, or answering questions about group-related topics.

  10. Analyzing Group Metrics:

    • Monitor group performance, analyzing engagement levels and member satisfaction.

    • Make recommendations for improving the group based on feedback or data.

  11. Collaboration with Other Administrators or Moderators:

    • Work with other team members or admins to manage the group efficiently.

    • Assign tasks, delegate responsibilities, and collaborate on decision-making.

  12. Promoting Group Growth:

    • Implement strategies to increase membership, attract new members, or expand the group's reach.

    • Market the group through social media, word of mouth, or other channels if applicable.

These duties help ensure the smooth operation of the membership group, maintaining a welcoming and productive space for all participants.

Contact

consciouscontentaustralia@gmail.com